Available in Greater London

Frequently asked questions

The service

What is Velieve and how can it help me with my UTI?

The Velieve service allows you to test and treat your UTI at home and can save you a visit to the GP. 

The Velieve kit will be delivered to your home. The kit includes a urine collection cup, a dipstick and a colour board. Before unboxing the kit you need to download the Velieve app that will guide you through the test step by step. The app is easy to follow and the test takes only 3 minutes. 

Once you complete the test and provide answers to in-app symptoms questions, a medical professional will review your results. You will receive an in-app diagnosis within 30 minutes of completing the test. If you are diagnosed with a likely UTI  your prescription will be waiting at your local pharmacy. 

Is Velieve clinically tested and approved?

The Velieve test kit is an in vitro diagnostic medical device for self-testing. It complies with the requirements of the Council Directive 98/79/EC concerning in vitro diagnostic medical devices and bears a CE Mark. 

The Velieve test kit was clinically validated to demonstrate it is clinically comparable to legally marketed laboratory digital analyser.

How do I receive the kit?

Once you place an order on Velieve.io, your kit will be delivered by Gophr within 4 hours.

Will Velieve save me a visit to the GP?

It can. Your results will be reviewed by a medical professional who will provide an in-app diagnosis.

What is the cost of the service?

Velieve costs £29. The price includes the kit, home delivery and consultation by our medical partners. 

If needed, the price of antibiotics is at the discretion of the pharmacy.  

What are the operating hours?

Velieve is available to purchase 7 days a week. We deliver kits from 9AM-7PM, any order that will be placed outside those hours will be provided in the morning.

Our medical partners provide diagnosis from 9AM-9PM.

What is the expiration date of a Velieve Kit?

Each kit has a sticker on the bottom that states the expiration date, every kit has at least a minimum of 12 months from the date of the delivery.

The Urine Test

What exactly is being tested?

Velieve urine test measures the amount of Leucocytes (white blood cells), nitrites and blood in your urine.

These parameters can help a healthcare professional determine whether a Urinary Tract Infection (UTI) is present, to decide on further treatment.

How accurate is this test?

Velieve has gone through robust testing procedures with over 100,000 samples. The relevant regulatory authorities have determined that Velieve is as accurate as standard lab equipment.

How do I use the cup?

The cup arrives folded. Follow the app instructions and unfold it to its fully extended form. When filling the cup make sure you reach the “FULL” indicator printed on the upper rim. 

When the cup is full, it should go back to its designated position in the kit. This spot is designed to hold the cup while you perform the test.

How do I use the stick?

Dipping is easy and you should follow the app instructions before doing it yourself. 

It’s basically four simple steps: 

  1. Hold the stick from the top tail. This will help you avoid touching the patches with your fingers. 

  2. Dip the stick for one second. In and out. 

  3. Make sure you dip the stick so that all the patches come fully in contact with the urine.

  4. Wipe the stick on the rim of the cup to get rid of excess urine left on the stick.

Where should I place the stick after I have dipped it?

After dipping the stick, place it on the Colour-Board as shown on the video. Make sure to place it so that the patches are facing upwards.

What should I do if I could not fill the cup up to the line marked “Full”?

There are two options in this scenario: (1) If you filled more than half the cup, by bending the stick a bit and tilting the cup, you'll be able to dip all the patches in the urine. Make sure you dip the stick for one second. (2) If you filled less than half the cup you should stop the test, empty the cup, go drink some more water, and restart the test when you feel you have enough urine.  

Can I use the Velieve kit more than once?

The kit can only be used once. If you've encountered issues while conducting the test and can no longer use your kit, please contact us at support@velieve.io and we will advise you on the best course of action.

App

How do I use the camera?

The camera is very simple to use. 

Hold the phone above the Colour-Board and make sure the entire Colour-Board fits into the white frame. 

Once in position, the application will initiate an automatic scanning sequence. Hold it there for a few seconds and the sequence will autocomplete.

Can I use the app without an Internet connection?

No. 

The app requires an internet connection in order to send the results to our servers and analyse them. 

I encountered an error after scanning the Colour-Board. What can I do?

All app errors include a short explanation about what went wrong and how you can fix it. In general, you want to make sure that the lighting on the Colour-Board is strong and stable (no shading) and that you follow the app instructions correctly. 

I am stuck in “Retrying” mode. What does this mean?

When the app fails to send the test to the server— due to connectivity or because of a different problem—it will continue trying to deliver your results.

When in this state, you should check your internet connection and make sure it is working. If it is, keep the app running until it succeeds. 

Results

Where can I find my test results?

Your diagnosis will be available for you under the “Results” icon on the home screen.

How do I receive a diagnosis?

Your urine test results and the information you provide regarding your symptoms are sent to Medicspot, our medical provider. Healthcare professionals will review your information and will provide an in-app diagnosis as well as a prescription for antibiotics if needed.

How long are my test results valid for?

Your results and prescription are valid for 72 hours following the diagnosis. You can view the exact time you received your results on the “Results” screen.

What is going to happen with my test results?

The app is designed to operate under strict data privacy laws as well as the General Data Protection Regulation 2016/679 (GDPR). 

The results are stored on your device and shared with Medicspot, our medical partner to provide diagnosis.

Are my results safe?

Our system adheres to the highest data security standards. We use secure HTTPS connections and follow a very specific medical-industry grade security protocol. 

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